SkillPro collects various types of information to provide, maintain, and improve our educational services. Personal information collected during registration includes your name, contact details, professional background, and educational preferences. This data enables us to create personalized learning experiences, communicate course updates, and provide technical support. We collect payment information necessary to process enrollment fees, though financial data is handled through secure third-party payment processors and is not stored directly on our servers. Learning analytics data, including course progress, assessment scores, video viewing patterns, and assignment submissions, helps us understand student engagement and optimize educational content. Device and technical information such as IP addresses, browser types, operating systems, and access times are collected automatically to ensure platform security, diagnose technical issues, and improve user experience. We also gather voluntary information submitted through support inquiries, course evaluations, and community forum participation. All information collection practices comply with applicable data protection regulations and are limited to what is necessary for legitimate educational and operational purposes.
Protecting your personal information is a fundamental priority at SkillPro. We implement comprehensive security measures including industry-standard encryption protocols for data transmission and storage. Access to personal information is restricted to authorized personnel who require such access to perform their professional duties. Our systems employ firewalls, intrusion detection mechanisms, and regular security audits to prevent unauthorized access, alteration, or disclosure of user data. All employees and contractors with access to personal information are bound by strict confidentiality agreements and receive regular training on data protection practices. We maintain secure backup systems to prevent data loss while ensuring backup copies receive equivalent security protections. Payment processing occurs through certified payment service providers that maintain PCI-DSS compliance standards. While we implement robust security measures, no system can guarantee absolute security. Users are encouraged to maintain strong passwords, enable available security features, and promptly report any suspicious account activity. In the event of a data breach affecting personal information, we commit to timely notification to affected users and relevant authorities as required by applicable regulations.
SkillPro does not sell, rent, or trade personal information to third parties for marketing purposes. We share information only in specific circumstances necessary for service delivery and legal compliance. Course instructors receive access to student performance data relevant to their teaching responsibilities, including assignment submissions, assessment results, and participation records. Technical service providers who support platform infrastructure, payment processing, content delivery, and analytics receive limited access to information necessary for their specific functions. These providers are contractually obligated to maintain confidentiality and use information solely for designated purposes. Certification verification services may confirm completion status when students authorize credential verification by potential employers or educational institutions. We may disclose information when required by law, legal process, or governmental request, or when necessary to protect platform security, investigate potential policy violations, or safeguard user rights and safety. In the event of business transactions such as mergers, acquisitions, or asset sales, user information may be transferred to successor entities, with users receiving notification of such changes. Aggregate, anonymized data that cannot identify individual users may be shared for research, marketing, or industry analysis purposes.
Our platform utilizes cookies and similar tracking technologies to enhance user experience, analyze platform usage, and maintain session security. Essential cookies are necessary for core platform functionality, including user authentication, course navigation, and security features. These cookies cannot be disabled without affecting platform operation. Performance cookies collect anonymous information about how users interact with our platform, including pages visited, time spent on content, and navigation patterns. This data helps us identify popular courses, optimize content placement, and improve overall user experience. Functional cookies remember user preferences such as language settings, display options, and previously viewed content to provide personalized experiences across sessions. We also employ analytics services that use cookies to generate statistical reports on platform usage, helping us understand demographic trends and content effectiveness. Users can manage cookie preferences through browser settings, though disabling certain cookies may limit platform functionality. Third-party cookies from embedded content providers, such as video hosting services, may be present during course content consumption. We do not control these third-party cookies but select service providers with privacy practices aligned with our standards.
Users maintain specific rights regarding their personal information under applicable data protection laws. You have the right to access the personal information we hold about you and request copies of your data in commonly used electronic formats. Correction rights allow you to update inaccurate or incomplete information through your account settings or by contacting our support team. In certain circumstances, you may request deletion of your personal information, subject to legal retention requirements and legitimate business interests such as maintaining academic records and certifications. Users can object to specific data processing activities or request restrictions on how their information is used, though this may affect service availability. Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing conducted prior to withdrawal. For accounts in regions covered by comprehensive data protection regulations, additional rights may apply including data portability and the right to lodge complaints with supervisory authorities. To exercise these rights, users should submit requests through official platform channels with appropriate identity verification to ensure data security and prevent unauthorized access.
SkillPro retains personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce agreements. Active account information is maintained throughout the enrollment period and for a reasonable time thereafter to provide continued access to earned certifications and course materials. Learning records, including course completion data and certification details, are retained indefinitely to support credential verification and maintain institutional academic integrity. Financial transaction records are kept in accordance with applicable accounting and tax regulations. After account closure, we may retain certain information in anonymized or aggregated form for analytical purposes. This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through platform notifications, registered communication channels, or prominent website postings. Continued use of SkillPro services following policy updates constitutes acceptance of revised terms. We encourage users to review this policy regularly to stay informed about how we protect and manage personal information. The effective date at the top of this policy indicates the most recent revision. For questions about this privacy policy or our data practices, users should contact us through official platform support channels.